# Support · pococo Questions about our apps, an order, or your account? We read every message and reply personally, in English or Japanese. - **Support email:** support@pococo.ai (apps, purchases, accounts) - **Privacy & data requests:** privacy@pococo.ai (disclosure requests, data deletion, complaints) - **Company:** ｐｏｃｏｃｏ合同会社 (pococo GK) - **Address:** Nishi-Shinjuku Mizuma Bldg. 6F, 3-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan - **Phone:** disclosed without delay upon request; please email us. We reply within two business days. Purchases, refunds, and cancellations are governed by the platform you bought through (App Store / Google Play) and by our [特定商取引法に基づく表記](https://pococo.ai/commercial-transactions/). To delete your account and associated data, see [Account deletion](https://pococo.ai/account-deletion/). How we handle personal data is described in our [Privacy Policy](https://pococo.ai/privacy/), and what leaves your device is listed under [外部送信について](https://pococo.ai/external-transmission/).